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Service Management Made Easy

Published 06/04/2012 and rated Ratingstars4 4 out of 5 stars
by Robyn Valenzuela
What can you use the app for?

Beetil is a comprehensive service desk application that can assist service teams in staying in control of their service tickets. Beetil is based on the widely accepted ITILĀ® framework. Beetil's incident management system can help identify recurring issues and prevent stressful "firefighting." Beetil's problem management aspect of their system helps eliminate knowledge loss and makes it easier for a team to learn from one another's experience. Beetil also offers a Release Management feature so updates can be planned for and potential problems can be eliminated. There is also a Configuration Management tool so the service team can see how the pieces of the architecture fit together and can have a greater understanding of the forest and not just the trees. Additionally, Beetil can offer an organization a way for service members to track their time on projects, and their time sheets. All in all, Beetil has developed a system that is tested and can truly help increase the productivity, save organizations time and money and improve the service team's ability to service their organization.

Beetil screenshot
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What is the history and popularity of the app?

The Beetil application has been featured on sites such as Snapper, Powershop and YouDo. The application has been deployed by such organizations as Fronde, Sonar6 and Techtonics. The site is developed and maintained by YouDo Ltd. The YouDo team is based out of Wellington, New Zealand. YouDo has also developed other applications for inventory management and other functions as well.

What are the differences to other apps?

Beetil is different from other applications in that it uses the ITILĀ® framework and it is a very comprehensive service offering which contains almost everything that a service organization would need to support its end users in an effective and productive way.

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How does the web app look and feel to use?

Beetil has a very straightforward, easy to use and intuitive graphical interface. There were no bugs or issues encountered during the trial. There is also a fantastic tour available of the application in all of its glory for potential customers to review to see if this application could possibly fit into their organization.

How does the registration process work?

To register for Beetil, users need to provide an account name (i.e., assign their account's time zone, and provide some user details such as first and last name, email address, password and accepting the Beetil Terms of Service and Privacy Policy. From there users can begin accessing the Beetil free trial.

What does it cost to use the application?

Beetil offers a free trial of its application. The standard price for Beetil is $39 per user, per month. For organizations that have more users, there could possibly be discounted pricing offered.

Who would you recommend the application to?

Beetil is a solid application for service organization who are looking for a complete and professional way to manage their service tickets, refreshes and knowledge base. Beetil has developed a comprehensive and easy to use product that can be deployed quickly and companies can see a pretyt immediate return on their investment.

  • Manage trouble tickets
  • Keep track of the amount of time spent on projects
  • Develop a knowledge base
  • Prepare for refreshes and updates- prevent disasters

Beetil video

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